Shipping Policy

Order Processing

  • Processing Time: Orders are typically processed within 1–5 business days after payment confirmation.

  • Orders placed on weekends or Canadian public holidays begin processing the next business day.

  • You will receive a shipping confirmation email with a tracking number once your order ships.

Shipping Coverage & Delivery Estimates

We ship exclusively within Canada.

  • Domestic (Canada):

    • Estimated delivery times vary by carrier and destination.

    • Typical delivery windows after processing are 2–10 business days, depending on location and shipping method.

    • Deliveries to remote or rural areas may take longer and can incur additional fees.

Delivery times are estimates and may vary due to weather, carrier delays, or peak seasons.

Shipping Methods & Carriers

We ship all orders exclusively within Canada using Canada Post to ensure safe and reliable delivery.

Shipping options and fees will be displayed at checkout so you can select the service that best fits your needs.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order weight and size

  • Delivery location

  • Selected shipping method

Free Shipping Offers:

  • We may offer free standard shipping on orders over a specified amount in Canada (e.g., free shipping on orders over CAD $100).

  • Free shipping applies only to the standard shipping option unless otherwise stated.

Estimated Rates Examples (for reference only; your store may set its own):

  • Free standard shipping on qualifying orders

  • Flat rate shipping on orders under threshold

  • Expedited shipping at additional cost

Tracking Your Order

Once your order ships, you’ll receive:

  • A shipping confirmation email

  • A tracking number and link to monitor your shipment with the carrier

Tracking may take up to 24 hours to update after your package is scanned.

Duties, Taxes & Fees

  • Domestic Orders (Canada):

    • All applicable taxes (GST/HST/PST) are included at checkout based on the delivery address.

    • There are no customs duties or import taxes for shipping within Canada.

Shipping Delays and Exceptions

While we aim for timely delivery, shipping can be affected by:

  • Carrier delays

  • Weather or natural events

  • Peak holiday seasons

  • Remote or rural delivery locations

We are not responsible for delays outside of our control.

Lost or Damaged Items in Transit

  • If your package is lost or damaged, contact us at info@tamaratoronto.com with your order number.

  • We may assist with claims through the carrier, but liability is subject to the carrier’s terms.

Shipping Refunds

  • Shipping fees are non-refundable, including any free shipping promotions.

  • If an item is returned, the original shipping cost will not be refunded.

Contact Us for Shipping Questions

For any shipping inquiries or assistance, contact us at:
📧 info@tamaratoronto.com