Return Policy

Standard Returns & Exchanges

If you would like a refund, please start your return and ship the item back within 14 days of delivery. If you prefer an exchange or store credit, you may start the process within 14 days of delivery. This return window is aligned with common Canadian ecommerce practices.

Canada: Refunds and exchanges are available within 14 days, subject to eligibility requirements (see below).

International: International customers may return items at their own cost within 14 days, subject to customs, duties, and carrier requirements.

Holiday Return Window

For orders placed between November 15th and December 10th, we offer an extended return and exchange window. Eligible returns or exchanges may be initiated until January 6th of the following year. All other standard conditions remain in effect outside of this holiday period.

Return Windows

Many Canadian retailers set a 14‑day return period as their standard, although this is a voluntary practice and not legally required unless stated.

Eligibility Requirements

To be eligible for a return or exchange:

Items must be unused, unwashed, and damage‑free (no makeup, perfume, deodorant marks, or pet hair).

Items must include all original tags and packaging.

Items must be packed securely to prevent transit damage.

You are responsible for the return until the carrier shows delivery to our facility.

Return Instructions

Once your return request has been approved, you will receive the designated return address and shipping instructions by email.

Do not ship any return without prior approval, as unauthorized returns may be refused.

Labels & Shipping

• Canada:

  • Self‑ship with a tracked and insured carrier. Return labels are not automatically provided unless part of a specific return program. Many Canadian carriers require the customer to arrange and pay for return shipping.

  • Shipping costs are non‑refundable.

• International:

  • Self‑ship with tracking and insurance.

  • Duties, taxes, and carrier fees are the customer’s responsibility and may not be refundable upon return.

Fees & Deductions

• Shipping Fees: Return shipping costs are not refundable.

• Restocking Fees: If applicable, restocking fees will be clearly disclosed before you complete your return request. Some Canadian retailers may charge a return or restocking fee (e.g., $8–$20 or a percentage of the value) depending on item type or condition.

• Customs/Duties: Duties/taxes collected at checkout for international orders or DDP shipments are generally non‑refundable on returns.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery. Claims made after this period cannot be accepted.

Refund Timing

Refunds are typically issued within 10–15 business days after we receive and inspect your return. You will be notified by email once your refund is complete.

• Refunds go back to the original payment method.

• Store credit is issued as a digital gift card.

Final Sale

Items marked “Final Sale” in the product description, items in clearance sections, and gift cards are not eligible for return, exchange, or store credit. Final Sale status is shown on the product page.

Shipping Refunds

Shipping charges paid at checkout (including expedited or premium options) are non‑refundable.

Custom Orders

Custom or personalized orders (e.g., custom dyeing, unique imagery, or bespoke items) are Final Sale once the final sample has been approved.

Questions?

If you have any questions or need help with a return, please contact:
📧 info@tamaratoronto.com

Note on Canadian Returns:
Retailers in Canada are not legally required to accept returns or exchanges unless the item is defective, offering a return policy is a business choice, not a federal obligation. Many Canadian shops choose a 14‑day return window to remain competitive and customer‑friendly.